| Description: |
Under general supervision and in accordance with established credit union policies and procedures and state and federal regulations, performs a variety of administrative and office support functions for the Lending & Collections Department. Must be familiar with standard business concepts, practices and procedures - preferably, within a financial institution environment. The ability to follow instructions, pre-established guidelines and applicable regulatory requirements are required.
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| Responsibilities: |
Provides information to callers, files and faxes documents, types general, departmental correspondence and forms, and handles multiple projects as assigned. Processes total losses and product refunds on collateralized loans. Effectively communicates with members, employees and outside entities regarding insurance claims and collection efforts for repossessed units. Performs administrative duties with regard to home equity loans, home equity lines of credit and first mortgage loans. Processes garnishments and levies. Attains and maintains a working knowledge of all credit union products and services, organizational policies and procedures, and state and federal regulations relating to credit union operations. Participates in job-related training and employee meetings as required. Complies with applicable credit union policies and procedures, and federal and state laws and regulations. Ensures confidentiality of all credit union, member and employee information and transactions. Adheres to the highest level of business ethics and discretion. Supports a team-oriented workplace and represents the organization in a positive fashion at all times. Performs other duties as assigned.
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Required Skills and
Qualifications:
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Requires a positive, motivated and adaptable person with initiative, aptitude and willingness to learn. Must have excellent written, verbal and interpersonal communication skills, and excellent prioritization, multi-tasking, time management and organizational skills. Strong people skills, high level of confidentiality and customer service skills are critical. Attention to detail, accuracy and efficiency and basic math aptitude required. Proficiency in Microsoft applications (particularly Word and Excel), web browsing, CRT, 10-key calculator and general office equipment required. Requires the ability to sit or stand for extended periods of time, to lift up to 25 pound boxes of files, and some bending or stretching. Must be able to read, write, speak and type English, and see, hear and use a telephone. Use of computer equipment requires repetitive key strokes.
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