We are seeking a positive, service-minded individual with excellent member relations skills, a sound work ethic and a “can-do” attitude! A Member Service Representative provides timely and courteous service to the membership, including, but not limited to: general account information, problem resolution, loan applications and account maintenance. Conducts transactions on member accounts accurately and in accordance with established policies, procedures, and state and federal regulations. Attains and maintains a working knowledge of all credit union products and services, organizational policies and procedures, and state and federal regulations relating to credit union operations. Participates in job-related training and employee meetings as required.
|Skills and Requirements:
Requires a high school diploma, at least two years of financial institution experience, and at least one year of lending experience. This position requires frequent interaction with our members, so positive member relations and interpersonal communication skills are a must! To fulfill the needs of our members, Member Service Representatives are expected to cross-sell credit union products and services. Accuracy, attention to detail and organizational skills are required. Must be proficient with common office equipment, computing equipment and Windows-based software, 10-key calculator and internet usage.
*This position is based in Palm Harbor; however, some travel within the Tampa Bay Area Pinellas and/or Pasco County regions may occasionally be required to provide coverage at another branch.