Careers

Pinellas Federal Credit Union is always looking for dynamic, talented, hard working individuals to join our team.  If you are customer service oriented, enthusiastic, and interested in a great position with career growth opportunity, check out the open positions listed!

Job Openings: Branch Manager

Duties:

Under general supervision and in accordance with established policies, procedures and state and federal laws and regulations, the Branch Manager is responsible for members’ first impression of Pinellas Federal Credit Union (“the Credit Union”). All candidates must have a proven record of leadership, attainment of goals and adherence to the highest possible standards. 

• Responsible for daily branch operations and success, achieving branch goals, motivating, mentoring and leading branch employees, and operating within the Credit Union’s budget plan. Responsible for branch goals in support of organizational strategic objectives and goals.

• Hires, trains, leads, motivate and coaches employees; cultivates cross-selling skills. Guides staff in developing action plans to reach stated goals. Responsible for employee advancement and disciplinary matters as necessary.

• Recommends, implements and supervises the budget for the branch.

• Provides product, service, account, and fee information to current and prospective members.

• Processes transactions, opens accounts and loans, responds to member inquiries and resolves complex issues.

• Recommends credit union products, services and promotions that best meet members’ financial needs in support of credit union and branch cross-selling initiatives.

• Engages in business development efforts to support branch and organizational goals with regard to revenue generation and loan and deposit growth. Business development activities will include travel and representation at outside and/or after-hours business functions and speaking engagements.

• Performs teller and member service inquiries, transactions and account maintenance accurately and in accordance with established policies, procedures and performance standards.

• Provides excellent member service, in person by phone and in all written correspondence.

• Handles all branch matters within scope of authority, escalates issues as needed, and resolves and tracks member issues and open items until resolved.

• Maintains a working knowledge of all credit union products and services, organizational policies and procedures, and state and federal regulations related to credit union operations. Responsible for maintaining knowledge and understanding current trends, laws, issues and best practices affecting area of expertise. Attends meetings, conferences, courses and workshop that will increase professional knowledge and be otherwise beneficial to the Credit Union. This includes but not limited to BSA/AML Compliance Training and understanding employees role in maintaining an effective BSA/AML compliance program.

• Cultivates strong working relationships and builds trust among team members. Effectively communicates with management, coworkers and members.

• Observes internal controls, confidentiality and security of all Credit Union, member and employee information, and adheres to the highest level of business ethics and discretion.

• Works with internal auditor to ensure compliance with internal controls.

• Takes pride in branch appearance and keeps work areas neat and clean.

• Supports a team oriented environment in the workplace and represents the Credit Union, Board of Directors and Management team in the best possible light at all times.

• Participates in job-related training and employee and departmental meetings as required.

• Assists in special projects and performs other duties as assigned.

Requirements:

• Strong people/interpersonal, verbal and written communication skills, mature judgment, professionalism, team building and problem/conflict resolution skills, and adherence to confidentiality are critical.
• Excellent attention to detail; organizational, prioritization and time management skills.
• Above average math, accuracy and cash handling/teller skills.
• Knowledge and understanding of regulatory compliance
• Proficiency in Microsoft applications (Word, Excel, Outlook), web browsing, and general office equipment. Cash counting and use of computer equipment requires repetitive key strokes and manual dexterity.
• Must be able to sit or stand for extended time periods, lift up to 25 pounds, bend and stretch.
• Must be able to see, hear and use a telephone and read, write, speak and type English fluently. (Bilingual skills are helpful but not required.)

Additional Desired Attributes:

Education and Qualifications:

High school diploma and/or equivalent required.

• Two-year degree in a business related field, from an accredited university, is preferred but not required.

• Minimum two years’ of branch operations, lending/underwriting, supervisory and cash handling/teller experience is required.

• Only applicants with recent financial institution experience will be considered.

• Credit Union experience and proficiency in Jack Henry financial services programs (i.e.: Episys. Document Processing) a plus.

• Will consider equivalent combination of education, skills, qualifications and experience.

• All applicants must have a clean criminal background, pass a bondability check and credit check.

Misc Comments:

Equal Opportunity Employer
Drug Free and Smoke Free Workplace

How to Apply

Apply Online for Branch Manager
Upload Your Resume for Branch Manager

If you feel ready to join our team, we encourage you to apply online or upload your resume.

Pinellas Federal Credit Union is an equal opportunity employer.

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