Careers

Pinellas Federal Credit Union is always looking for dynamic, talented, hard working individuals to join our team.  If you are customer service oriented, enthusiastic, and interested in a great position with career growth opportunity, check out the open positions listed!

Job Openings: Member Service Representative Floater

Duties:

Description: Under general supervision and in accordance with established policies, procedures and state and federal laws and regulations, provides product, service, account, and fee information to current and prospective members. Processes transactions and opens new accounts and loans. Responds to consumer questions and resolves routine issues. Contributes to branch and organizational goals. Will provide coverage to other branch locations as needed.

Responsibilities:

• Provides excellent member service in person, by phone and in written correspondence.
• Performs teller and member service inquiries, transactions, and account maintenance accurately and in accordance with established policies, procedures and performance standards.
• Handles all branch matters within scope of authority, escalates issues as needed, and resolves and tracks member issues and open items until resolved.
• Recommends credit union products, services and promotions that best meet members’ financial needs in support of credit union and branch cross-selling initiatives.Responsible for meeting or assisting in meeting individual/branch goals.
• Responsible for processing, closing and disbursing loans.Responsible for personal development through training, collaboration, and teamwork.
• Understands and adheres to all policies, procedures, and regulations. Maintains knowledge of regulations appropriate for position (i.e. Bank Secrecy Act, OFAC, etc.) and attends all training as it relates to position related regulations. Passes annual compliance requirements.
• Effectively communicates with management, coworkers, and members. 
• Observes internal controls, confidentiality and security of all Credit Union, member, and employee information, and adheres to the highest level of business ethics and discretion.
• Supports a team-oriented environment in the workplace and represents the Credit Union, Board of Directors, and Management team in the best possible light at all times.
• Participates in job-related training and employee and departmental meetings as required.
• Assists in other areas in a relief capacity and perform other duties as requested and assigned.

Requirements:

Required Skills and Qualifications:

• A positive, motivated, and adaptable person with initiative, aptitude, and willingness to learn.
• Excellent written, verbal, and interpersonal communication skills.
• Excellent organization, prioritization, and time management skills.
• Strong people skills, high level of confidentiality and problem resolution skills.
• Proficiency in Microsoft applications (Word, Excel, Outlook), web browsing and general office equipment. Cash counting and use of computer equipment requires repetitive keystrokes and manual dexterity.
• Must be able to sit or stand for extended time periods, lift up to 25 pounds, bend and stretch.
• Must be able to read, write and speak English fluently. (Bilingual skills are helpful but not required.)

Education and Other Requirements:

• High school diploma or equivalent is required (associate degree in a business-related field and from an accredited university is preferred).
• Credit Union experience and proficiency in Jack Henry financial services programs (i.e.: Episys, Document Manager, etc.) a plus.
• An equivalent combination of education, skills, qualifications, and experience will be considered.
• All applicants must have a clean criminal background, pass bondability, and a credit check.

Misc Comments:

Equal Opportunity Employer

Drug Free and Smoke Free Workplace

How to Apply

Apply Online for Member Service Representative Floater
Upload Your Resume for Member Service Representative Floater

If you feel ready to join our team, we encourage you to apply online or upload your resume.

Pinellas Federal Credit Union is an equal opportunity employer.

View all Career Opportunities